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Buying a Headstone Online: What to Know Before You Order

MAY 20, 2024

Not long ago, buying a headstone meant walking into a local monument company or going through a funeral home. Today, families across the country are ordering headstones online — and in many cases, getting a better product at a lower price with more design options than they'd find locally.

If you're considering buying a headstone online, here's what you need to know to do it right.

01. Why More Families Are Buying Headstones Online: The shift to online headstone purchasing has been driven by a few clear advantages:
02. Lower Prices: Online suppliers typically have lower overhead than local monument showrooms. They're not paying rent for a physical storefront in every city. Those savings get passed directly to customers. It's common for families to save 30% to 50% compared to funeral home prices or local monument company pricing.
03. More Design Options: Online catalogs are typically far larger than what any physical showroom could display. You can browse dozens of stone shapes, sizes, colors, and designs in the time it would take to drive to a local supplier.
04. Transparent Pricing: Reputable online suppliers show you exactly what's included in the price — stone, engraving, delivery. There are fewer opportunities for the kind of upselling and pressure that can happen in a grief-vulnerable in-person situation.
05. What to Look for in an Online Headstone Supplier: Not all online suppliers are equal. When evaluating options, look for:
06. A Clear Design Proof Process: Before any stone is cut or engraved, you should receive a digital rendering of the final design for your approval. This is non-negotiable. Any legitimate supplier provides this.
07. Verified Customer Reviews: Look for real, verified reviews on Google, Trustpilot, or the Better Business Bureau — not just testimonials on the company's own website. A supplier with 1,000+ positive reviews from families across the country is a much safer bet than one with only a handful.
08. Clear Pricing: Make sure you understand what's included. Is engraving included? Is the base included? Does the price include shipping? Are there hidden fees? Get it in writing before you order.
09. Customer Service and Communication: You want a real person to talk to. Before ordering, contact the supplier with a question and see how responsive they are. Good communication during the design process is critical — this is a permanent product.
010. Production Timeline: Ask how long production takes. Standard headstones typically take 4 to 8 weeks. Rush options are sometimes available. Make sure the timeline works for your needs.
011. How the Online Ordering Process Typically Works: Choose a headstone style, size, color, and any special design elements from the online catalog. Submit the information you want engraved — name, dates, inscription, any artwork or photos. Receive a digital proof from the design team (usually within a few business days). Review, request any changes, and give final approval. Production begins after approval, typically taking 4 to 8 weeks. The headstone is shipped — either to the cemetery directly, or to you for local installation.
012. Coordinating with the Cemetery: Even when buying online, you still need to coordinate with the cemetery. Before ordering, confirm: the cemetery's specific size and style requirements; who is responsible for installation (the cemetery's grounds team or an outside monument setter); the setting fee, which is usually a separate charge from the headstone itself.

Most online suppliers are experienced at shipping directly to cemeteries and can provide documentation the cemetery requires.

014. Common Mistakes to Avoid: Not checking the cemetery rules before ordering. Approving a proof too quickly — double-check every name, date, and detail. Choosing a supplier based solely on price without checking reviews or the design proof process. Not asking about the return or correction policy if there's an error.
015. The Bottom Line: Buying a headstone online is a legitimate, practical option that saves money without sacrificing quality. The keys are doing your research, working with a reputable supplier, and taking the design proof process seriously. When you find the right company, the experience is straightforward and the result — a beautiful, lasting memorial — is exactly what it should be.

Frequently Asked Questions

At Eternity Headstones, we offer a diverse range of headstones, including classic upright monuments, flat markers, slant markers, and custom-designed memorials. Each type is crafted with care to ensure a lasting and respectful tribute to your loved one.

Choosing the right headstone involves considering the size, style, and material that best honor your loved one’s memory. Factors to consider include cemetery regulations, desired inscriptions, and personal design preferences. Our team is here to help guide you through the selection process to ensure a fitting and meaningful tribute. For personalized assistance, reach out to us at sales@eternityheadstones.com.

Our headstones are crafted from premium granite, marble, and bronze materials. Each material is selected for its durability, beauty, and ability to withstand the elements, ensuring a lasting memorial that stands the test of time.

To maintain your headstone, regular cleaning with mild soap and water is recommended. Avoid abrasive materials or harsh chemicals that could damage the surface. For stone headstones, keep them free of debris and periodically inspect them for signs of wear. Follow any specific care instructions provided to keep your headstone in excellent condition.

Yes, we specialize in custom headstones tailored to your unique specifications. Whether you have a specific design in mind or need assistance creating a personalized tribute, our team can craft a headstone that reflects the individuality of your loved one. From custom engravings to unique shapes and sizes, we are dedicated to providing a meaningful and distinctive memorial.

Eternity Headstones stands out for its commitment to quality and craftsmanship. We combine traditional artistry with modern techniques to create headstones that meet the highest durability and aesthetic appeal standards. Our focus on environmental responsibility means we use sustainable materials and ethical production practices. Additionally, our dedication to customer satisfaction ensures a seamless purchasing experience and reliable support.

Ordering from Eternity Headstones is simple through our easy-to-navigate website. Select the type and size of the headstone you need, then proceed to checkout. We offer various shipping options to suit your needs, and our customer support team is available to assist with any questions. For help with your order, contact us at sales@eternityheadstones.com.

If you experience any issues with your headstone, such as damage or an improper fit, please contact our customer support team at sales@eternityheadstones.com as soon as possible. We are committed to resolving any problems promptly, including offering repairs, replacements, or adjustments to ensure your headstone meets your expectations. For more details, visit our Returns/Refund Policy Page.

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Eternity Headstones specializes in creating crafting magnificent headstones that are intended to be eternal memorials to loved ones.

Contact us

Toll Free - 888-245-4518

Local - 361-332-4649

sales@eternityheadstones.com

4000 Greenbriar Dr. Ste 200 Stafford, TX 77477

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